Overview

Our business

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Four distinct brands, one partner of choice, one market-leading experience.

By focusing our brands on the markets we serve, we aim to deliver high-quality customer experiences, a key ingredient in the creation of long-term sustainable relationships.

Our aim is to be the partner of choice for many of the UK's leading organisations. Our vision is to deliver a world-class customer experience through each of our brands.

 

I love Karoo for its fast speeds, even at peak times; the innovative ideas which help the community to enjoy activities in Hull, but best of all the value for money, which has helped me and my partner keep in touch with loved ones from Bradford to France. Well done Karoo.

Lee
Hull

Our KC brand provides a range of telecommunications and broadband services to businesses and consumers throughout Hull and East Yorkshire. It is the only telecoms provider in the UK to offer inclusive local calls in all its telephone packages and was one of the founding UK providers of broadband internet.

KC has delivered a number of industry 'firsts' for its customers. These include Britain's best-value telephone calls packages, the UK's first weekday off-peak broadband service and free local directory enquiries.

In 2010/11 KC successfully launched bundled services for consumers and businesses. In consumer services, this has resulted in increasing average revenue per customer.

Future plans:

  • investment in new services and capabilities;
  • universal broadband coverage across our East Yorkshire network area by Summer 2011; and
  • geographical expansion into the wider East Yorkshire region.

for more, visit: www.kc.co.uk

Our website is absolutely central to the success of our business. As soon as we moved from our basic web hosting to Eclipse's Managed Server Hosting... we experienced much better speed of access and reliability and our server could cope with the high demand and image-heavy design of our site.

Phil Jackson
Theatre Manager
Minack Theatre, Cornwall

Our Eclipse brand is award winning, driven by its desire to meet customer needs in a way that surpasses the rest of the market. A natural innovator with service at the heart of its product portfolio, it is recognised across the industry by organisations and consumer groups alike, so much so that it is one of only six Which? recommended broadband providers.

Eclipse has made strong progress over the past twelve months, including the launch of super-fast 40Mb broadband, a bonded DSL solution, to give customers even better upload and download speeds, and leading-edge cloud services.

Future plans:

  • continued growth and focus on the SME marketplace delivering first-rate products and exceptional service;
  • investment propositions to the reseller market through updated products and a full service portal; and
  • development of additional leading-edge, technological internet and hosting solutions, including cloud.

for more, visit: www.eclipse.net.uk

With a thorough understanding of our needs, the Kcom team proactively provides advice around how we can enhance our use of communication applications.

Mario Devargas
IT Director
Bolton Council

I look forward to a further period of excellent service from their team.

Philip Hawker
Manager of Communication Networks and Infrastructure
British Airways

Our Kcom brand delivers a range of critical communication services to customers throughout the UK and has plans to increase its presence in its chosen target markets. Its focus is on winning long-term annuity contracts that exploit its expertise and experience in delivering managed communication solutions and on providing a world-class customer experience.

Through our strategic relationship with BT, it has access to an extensive portfolio of products and the largest, most advanced network in the UK.

Future plans:

  • developing and investing in our people and tools to enable Kcom to deliver a world-class customer experience, making it easy to do business with;
  • continuing to exploit our strong strategic relationship with BT to give Kcom a significant competitive advantage;
  • raising the profile of the Kcom brand and its capabilities across its target markets, offering a credible alternative to other communication solutions providers; and
  • increasing market share in its target markets by using our collective capability to drive innovation for our customers.

for more, visit: www.kcom.com

Our relationship with Smart421 has been in place for more than ten years... They are all very skilled and professional... Our Common Payment Interface was designed and developed by Smart421 specifically for O2. It processes millions of payments (top-up) transactions per day and is a business-critical service.

John Stretton
Prepay Design and Development Manager
Telefonica O2 UK Ltd

Smart421 delivers high-end consultancy, integration and management of business-critical systems for customers including Telefonica O2 UK, Virgin Atlantic Airways and Aviva. It provides onshore IT services for complex business-critical and bespoke projects.

Smart421 has achieved strong revenue growth during 2010/11.

Smart421's agile business approach is solving business problems for companies more reliably and cost-effectively than many of the big names in IT consultancy.

Future plans:

  • ongoing relationship building with target customers;
  • awareness building programmes and dedicated marketing initiatives for new customer acquisition;
  • expansion of our leading independent architecture consulting team; and
  • maintaining strategic partnerships with IBM, Microsoft and Oracle and building on our new partnership with Amazon Web Services. Working with those partners, Smart421 will concentrate on opening new revenue streams in cloud architecture, cloud integration and infrastructure-as-a-service (IaaS) related services, while continuing to win business based on Smart421's core consulting and delivery capabilities.

for more, visit: www.smart421.com